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The Lifetime Care and Support Authority Direct Funding Model Evaluation
By the University of New South Wales
My Voice was pleased to be the independent training provider involved in this evaluation. The outcomes of this study are reflective of outcomes My Voice has observed in other pilots and trials where My Voice was the training provider. 

My Voice has been the only provider to date in NSW of specifically designed self-management training and has trained over 300 individuals including families and support workers.

This training has been individually designed to meet the unique needs of each participant. My Voice has also provided training to Aboriginal people and people from a multicultural and diverse background.

My Voice has been commissioned by NSW government agencies to provide specialist self-management and direct employment training and advice:

  • Ageing Disability and Home Care - 2013 - First training and support pilot for Attendant Care participants self-managing using a direct payment. 
  • Ageing Disability and Home Care - 2013 - Research report: Online information and support for Direct Payment Participants.
  • Ageing Disability and Home Care - 2013/14 - Development of training video for ADHC participants with a Direct Payment Agreement including instructions on direct employment.
  • Lifetime Care and Support Authority - 2015 - Direct Funding Trial
  • Ageing Disability and Home Care - 2014 to current - Statewide Direct Payment Agreement Training (self management and direct employment).


My Voice obtains information about the quality of our service and how it benefits our customers through feedback surveys and freely given testimonials.

2016 Post Training Survey

  • 87% of those surveyed said they were confident to very confident of self managing after receiving our service. 
  • 74% said they felt competent to very competent.
  • 86% found our staff very supportive.
  • 75% said that they would refer someone they know to My Voice. 

2013 Post Training Survey

  • 80% said that they were happy to very happy with the training provided
  • 80% said that they felt confident to very confident with self management
  • 80% said that felt competent to very competent to self manage
  • 80% found the trainers very supportive
  • 80% found the trainers knowledgeable to very knowledgeable.

2012 Survey to participant group

  • 87% of survey participants were unaware that they were able to apply to self manage
  • 78% were interested in receiving more information.



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